At Betway, we put considerable effort in to getting to know our customers. The vast majority use our platforms to gamble in a responsible way and we will always actively defend their right to gamble responsibly across our range of first-class entertainment products. But we are fully aware that, for a small minority of players, gambling can cause and/or exacerbate personal, financial and mental health problems. So, we take our responsibility to provide them with a safe gambling environment extremely seriously.
We take our responsibilities to our millions of customers extremely seriously. They play with Betway because they enjoy the social experiences that sports bring to their lives and the freedom that following your instincts gives you.
They trust us to provide them with an enjoyable online gambling experience. And they know that we stand by fair gaming and provide a safe, secure and responsible environment to play in.
We will continue to work alongside all regulatory bodies to protect consumers by ensuring a safe and fair environment for all.
Safety and Security
Betway Group’s operations meet or exceed the highest industry standards. We are members of ESSA, the Independent Betting Adjudication Service (IBAS) and the Remote Gambling Association (RGA).
We’re also one of only a handful of gambling operators who have received ISO 27001 accreditation by the international testing agency eCOGRA, and through partnering with the Professional Players Federation (PPF) and as donors to the Responsible Gambling Trust, we provide a safe and responsible environment for our customers to play in.
Betway only accepts customers over 18 years of age (in some markets this is over 21 years of age). We require customers to verify their age upon registration, and we also ask for ID and documentation if there are any suspicions of an underage customer.
We advise our customers that, if any minors have shared access to any devices in their home, they should consider installing an internet filter to reduce the chance of underage gambling in your home: Cyber Patrol cyberpatrol.com / NetNanny netnanny.com
Age and identity checks
We deploy a series of robust age verification and know-your-customer checks (KYC).
We make sure that only people of legal age can gamble at Betway. Our checks are usually conducted automatically through verification services, but we may also ask the customer to submit photographic identification documents in order to verify age and identity.
Our Customer Care Team and Account Management Team receive regular specialist training and follow clear procedures to identify customers who may experience difficulty in managing their gambling. We do not permit customers to hold more than one account for each brand managed by Betway Group.
We work hard to earn and maintain customer trust. And it’s our job to make sure that we support their fun and safe experience.
We continuously risk assess all our customers by monitoring their activity on our platforms and running additional due diligence checks when they reach appropriate thresholds. These include PEP, sanctions and open source information checks but can be escalated to full source of wealth and source of funds checks where it is deemed necessary.
Our Director of Compliance and Regulatory Affairs, Roger Parkes, has received a Lifetime Achievement in Compliance award for his commitment to safe, fair and compliant gaming.
Betway Group is an active member of the Gambling Anti-Money Laundering Group (GAMLG)
Modern Slavery Statement:
Betway has polices in place that operate to protect the public against, amongst other things, problem gaming. One of the risks these polices address relates to the deterring of modern slavery and human trafficking in accordance with the Modern Slavery Act 2015.
Player protection, safer gambling, compliance and integrity are our priorities. Betway is a member of several prominent industry-related bodies, including International Betting Integrity Association (IBIA), iGaming European Network (iGEN), the Independent Betting Adjudication Service (IBAS), and the Betting and Gaming Council (BGC), and is ISO 27001 certified through the trusted international testing agency eCOGRA. It is also a partner of the Professional Players Federation (PPF) and is a donor to many responsible gambling charities, including GambleAware.