We take our responsibilities to our millions of customers extremely seriously. They play with Betway because they enjoy the social experiences that sports bring to their lives and the freedom that following your instincts gives you.
We take our responsibilities to our millions of customers extremely seriously. They play with Betway because they enjoy the social experiences that sports and games bring to their lives and the freedom that following your instincts gives you. They trust us to provide them with an enjoyable online gambling experience in a safe, secure, fair and responsible environment.
Betway Group supports and promotes safer gambling. All our customers can access comprehensive information about how to gamble responsibly and where to obtain appropriate help for gambling related problems.
We have a suite of safer gambling tools - reality check, deposit limit, take-a-break, self-exclusion and more - to help all customers who wish to control their play.
A golden rule of gambling is to play within your means. So to help our customers do just that, they can set deposit limits via their account or by contacting our Customer Care Team. Limits can be set for any period of time to suit their needs.
Take a Break
There’s nothing wrong with taking a break and our customers can set a break period from anything from 24 hours to six weeks by logging in or by contacting our Customer Care Team.
Our customers can set themselves a timer to limit their play. At that point they can choose to keep playing or exit the game.
If our customers feel they need time to take a step back they have the option to self-exclude and stop gambling with us altogether. Self-exclusion can be applied in periods ranging from six months to five years.
Our customers also have the option to close their account.